Cancellation RETURN, REPLACEMENT, AND REFUND
1. All Products ordered from the Website and successfully delivered to the User by the amritamherbal.com’s may be returned to the amritamherbal.com in accordance with the terms contained in the amritamherbal.com policy.
2. However no Products will be accepted by the amritamherbal if (a) the Products have been damaged by the User (b) if there is a change in the quality, quantity or other characteristics of the Product (c) if as per amritamherbal the product returned is not the Product that was delivered (d) any other circumstances that the Website may notify or deem appropriate from time to time.
3. In case of returns/Exchange:
3.1 The tags on the product should be intact.
3.2 The product should be unwashed, unused and in an undamaged condition.
3.3 The item needs to be returned along with the original packaging.
4. amritamherbal.com will not be liable for the products returned by mistake and is not responsible for its delivery back to the User.
5. In case of Exchange, the differential amount, if any, shall be forfeited.
6. Refund, if any, shall be made at the same issuing bank through which the Product was purchased or, the refund will be credited to the wallet linked to his/her User account on the Website.
7. For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.
8. All refunds shall be made in Indian Rupees only.
9. The User acknowledges that the Website will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of the Website.
10. All Users shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made there under, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under and all other laws as may be applicable.
CANCELLATION
1. To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, reserves the absolute right to cancel all past, pending and future orders without any liability amritamherbal.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Website and stock unavailability. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.
2. The User may be considered fraudulent if inter alia any of the following scenarios are met:
2.1 Users doesn't reply to the payment verification mail sent by amritamherbal Users fails to produce adequate documents during the payment details verification
2.2 Misuse of another User’s phone/email
2.3 Users uses invalid email and phone no.
2.4 Overuse of a voucher code
2.5 Use of a special voucher not tagged to the email ID used
2.6 User returns the wrong product
2.7 User refuses to pay for an order
2.8 User is involved in the snatch and run for any order
3. The User may be considered loss to business if any of the following scenarios are met:
3.1 User with a very high return rate
3.2 Invalid/Incomplete address cases
3.3 Repeated request for monetary compensation for petty issues
3.4 Account for the Users falling in fraudulent or loss to business category may be blocked.
3.5 Any credits earned through loyalty or referral program will be forfeited in such case.
4. amritamherbal.com may cancel any orders that classify as 'Amritam Herbal' under certain criteria at any stage of the product delivery. An order can be classified as 'Amritam Herbal' if it meets with the below mentioned criteria, and any additional criteria as defined by amritamherbal.com:
4.1 Products ordered are not for self-consumption but for commercial resale
4.2 Multiple orders placed for same product at the same address, depending on the product category
4.3 Bulk quantity of the same product ordered
4.4 Invalid address amritamherbal in order details
4.5 Any malpractice used to place the order
4.6 Any promotional voucher used for placing the 'Bulk Order' may not be refunded
5. The refund for prepaid orders will be done after investigation
